01Invite people onto your list
Ask guests to subscribe through a clear form on your website, a receipt QR code, or an invitation at the counter. Explain what they’ll receive: menu news, events, or occasional offers. Let them choose.
A reservation or an order is not the same as an invitation to receive marketing. Keep a record of how each subscriber joined; avoid purchased lists and copied customer addresses.
Try this: “Get new-menu notes and occasional invitations from our kitchen.” Link it to your platform’s signup form.
02Choose a platform you can use
Start with the email tool you already have, if it handles subscriptions, opt-outs, and test emails. Otherwise compare tools against your actual list size and sending frequency, rather than the longest feature list.
Look for a simple editor, signup forms, suppression of unsubscribed contacts, domain setup guidance, and clear reports. Check current contact limits, recurring costs, and whether your plan accepts custom HTML. Use text copy if it doesn’t.
Before choosing: Build one sample email, preview it on a phone, and find the unsubscribe settings. This version has no connected platform or tested integrations.
03Pick one reason to write
Give each campaign one job: introduce a new dish, welcome a subscriber, or invite guests to a specific service. Pick the recipient group, the date, and the action before writing the subject line.
Start with a frequency you can sustain and that matches what subscribers were promised. A useful menu update is a better starting point than filling a weekly slot with nothing new. Don’t assume everyone needs every message.
A simple brief: “Tell opted-in local guests about our autumn menu, available November 6, and invite them to view it.” Find a matching example.
04Write like you welcome a guest
Say what’s new in the subject. Use the preheader—the short line shown beside it in many inboxes—to add a detail. Keep the body focused on the dish, date, and reason to visit. One clear button is usually enough.
Use accurate ingredients, real availability, and a link that matches the action. If there’s an offer, include its date range and conditions. Avoid invented urgency, promises about allergens, and discounts you haven’t approved.
Keep it useful: A short greeting, a concrete reason to visit, one next step, and a sign-off from the restaurant. Prepare a first draft.
05Test in the platform that sends it
Copy the draft or import its HTML into your sending platform. Check the sender name, reply address, subject, preheader, date, offer terms, and every link. Send a test to yourself and read it on desktop and phone.
Make the promotional nature clear and include your valid postal address and a working opt-out method. Honor unsubscribe requests and keep your sender information accurate. Your platform’s footer and contact settings are part of the final message.
Only then: Choose your permitted audience and schedule the email in your platform. This builder prepares drafts; it cannot send them.
US reference: FTC commercial-email guidance.
06Learn from the next real action
Choose a result that matches the campaign: menu visits, reservation-link clicks, or offer redemptions you can actually record. Use your platform’s reports and your own booking or ordering data where available.
Compare similar campaigns, record what changed, and check unsubscribes as well as engagement. A click does not prove a booking; email activity alone does not establish revenue. Change one thing next time so you can learn from it.
Keep a small log: Date · audience · message · action · observed result · next change. Leave unavailable results blank.